SupportDownloads

Here to help

Support

Find the right next step for your product or purchase.

01 / Sound kits

Contents & availability

Explore product details and current availability.

02 / Downloads

Builds & purchase access

Find public builds or guidance for an existing purchase.

03 / Beats

Your BeatStars purchase

Return to the store and keep your order reference handy.

Common questions

Common questions.

Where is my beat purchase?

Start with the receipt for your BeatStars order. Return to the hurtclub store. If you need help identifying a purchase, include its order reference when you contact support. Never send your password or payment-card details.

Can I buy ASHCROFT?

In preparation. Public downloads and purchases are not available yet. Visit its collection page for the current details.

What should I include in a support message?

Include the product name, version if known, operating system, DAW and a short description of what happened. For a purchase question, include the order reference.

Still need a hand?

Contact support.

Send the relevant details and what you have already tried.